Frequently asked questions



What are the steps to align my teeth?
There are three simple steps! 1. We send you an impression kit and you send in your facts. 2. Your assigned dentist will analyse your facts and create your personalized treatment plan. 3. We send you your complete set of clear aligners and you can start your treatment. All this in the comfort of your own home
How do I know if I’m a candidate?
Once we receive all your facts and your case is assessed, your dedicated dentist will determine if you are a candidate. Our clear aligner system is designed to treat minor to moderate cases with crowding, spacing or protrusion.
How long is a treatment on average?
We will give you the exact length of treatment when we send you your 3D treatment preview, but on average, treatments last between 4 to 6 months.
Should I get a dental cleaning before taking my impressions?
Yes. We recommend that you had a check-up and cleaning done within 6 months before you start your alignment treatment. It’s important to make sure your teeth and gums are healthy and there is no tartar present before you take your impressions and start your alignment treatment. It is also important to have all cavities treated before starting your treatment.
Should I get my wisdom teeth taken out before my treatment?
If your dentist has recommended to have your wisdom teeth extracted, then it is best to do so before you take your impressions. There needs to be a 6 weeks lapse between extractions and impressions. If your dentist has not recommended to have your wisdom teeth extracted, then you can purchase the impression kit and start the treatment process.
Can I still get treatment if I have an implant?
Our treatment can work for some cases who have an implant. Your assigned dentist will evaluate your case and determine if you are a candidate. If you are not, the cost of the impression kit is fully refundable.
Can I still get treatment if I have missing teeth?
Our treatment can work for some cases who have missing teeth. Your assigned dentist will evaluate your case and determine if you are a candidate. If you are not, the cost of the impression kit is fully refundable.
What makes us better?
We do things differently. We provide you with the highest quality aligners, create your new smile using our smile design science, and follow up with you every 14 days to make sure you get the desired results. Our Canadian based customer service has a very personal approach and is dedicated to help you have the best possible experience.

Sequence32 Impression kit

How long will it take to get my treatment plan after I send in my facts?
Once we receive your facts, you will get your treatment plan within 1 to 2 weeks.
Do I get a refund for my impression kit if I’m not a candidate?
Yes. We will refund your impression kit if you are not a candidate.
What do I do if my impressions aren’t good?
If our lab determines that your impressions need more precision, we will send you another kit free of charge.
How do I know how to take impressions?
Impression taking is fully explained in the guidebook that comes in your box. We also have a video available on our website with a demo. Do not hesitate to contact us for any questions related to impression taking.

Sequence32 Aligners

What are clear aligners?
Clear aligners are tight fitting, clear, custom-fit, BPA-free, plastic trays that go over your teeth and shift them in their desired positions
How do Sequence32 aligners straighten teeth?
Each aligner, worn for 2 weeks, will shift your teeth into a new position. Every one of those positions is designed by your assigned dentist. Step by step, you will obtain your desired smile by the time you are on your last set of aligners. All this in the comfort of your own home.
What material are the aligners made of?
Sequence32 clear aligners are made of Zendura® FLX, the highest performing material. They provide a clearer, more comfortable fit and achieve superior, predictable results. They are visually more appealing than any others.
Are Sequence32 aligners straight or scalloped?
Sequence32 aligners are cut straight above the gumline in order to get optimal force to straighten your teeth. This also allows treatment without buttons or attachments.
Are the aligners really transparent?
They are as transparent as can be when worn.
What do I do if I lose or break an aligner?
If you lose or break an aligner, please contact us and we will tell you what is best to do. What will most commonly be recommended is to move on to the next step if possible. If the next aligner won’t fit, we will send you a new aligner to replace the broken one. In the meantime, please go back to wearing previous aligner.
How do I clean my aligners?
Every time you take off your aligners to eat or drink, you can rinse them with cold water. When you brush your teeth, you can clean your aligners with clear, antibacterial soap and rinse with cold water. It is best to avoid hot water and toothpaste.
What do I do if I lose my aligner case?
If you lose your aligner case, please contact us and we will send you a new one free of charge.


Will an actual dentist review my case?
Yes. You will have a dentist assigned to your case that will evaluate all your facts and prepare a personalized treatment plan. This same dentist will follow your case until the end and assess all the follow-up pictures that you will send in every 14 days.
Will I get a 3D preview of my treatment?
Yes. If we determine that you are an eligible candidate, we will create a 3D preview.
How long will my treatment last?
We will give you the exact length of treatment when we send you your 3D treatment preview, but on average, treatments last between 4 to 6 months.
Can I only treat my upper or lower teeth?
Yes. If one of your arches has perfect teeth, you can only treat one arch, but your bite has to be evaluated by your assigned dentist first. Your assigned dentist will determine if that is possible and what would be the best treatment option for you.
How long do I have to wear each aligner?
Each aligner should be worn for 2 weeks. Your teeth will move into position during the first few days and will then be stabilized into this position during the rest of the 2 weeks. It is important to wear each aligner for 2 weeks as to not rush too fast and protect the ligaments around your teeth.
Do I keep my old aligners?
Yes. Always keep all your aligners. If for what ever reason, you interrupt your treatment or loose an aligner, you can always go back to one of your previous aligners while you contact us.
How do I use the removal tool?
For your upper teeth, the removal tool should be hooked on the upper edge of your aligner on any side to pull down and remove your clear aligner. For your lower teeth, the removal tool should be hooked on the lower edge of your aligner on any side to pull up and remove your clear aligner. After wearing a set of aligners for a few days they will loosen up and you might not need to use it.
How do I use my chewies?
Your chewies should be used everyday to bite down on them and properly seat the aligners in place. Also, if you feel discomfort because you are wearing a new set of aligners, biting down on the chewies can actually help relieve the pain.
Why don’t my aligners cover my molars to the back?
For optimal comfort, your aligners need to only cover partly your second molars for retention. Your molars are only anchors for your aligners as they will not move during your treatment.
How many hours a day should I wear my aligners?
Aligners should be worn 22 hours a day. They should only be taken off to eat and brush and floss your teeth. Your teeth will only move, and your treatment be successful if your aligners are worn 100% of the recommended time.
Will my teeth hurt?
Every time you put on a new set of aligners your teeth might be a little sore for a few days. This is absolutely normal. If necessary, you can take acetaminophen to relieve the discomfort. The soreness will gradually diminish, and you will find that your aligners might even be a little loose by the end of the 2 weeks period.
How do I have to wear my retainers?
After all the work you’ve put in to have your new smile, protect your investment by wearing your retainers. They should be worn 22 hours a day (except for eating and brushing) for 4 weeks and then only at night until forever. Retainers should be changed every 6 months.
How do I get new retainers?
We give you 2 sets of retainers after your treatment so that should last you for a while but when needed, you can order new retainers on our website.
How do I whiten my teeth during the treatment?
Every time you floss and brush your teeth, place the whitening foam in your clear aligners before you put them in. This will keep your aligners clean and whiten your teeth.
What are the benefits of using an impression kit?
Everything done in the convenience of your own home.
How long does it take to receive my aligners?
Once ordered you should receive your complete set of aligners in about 2 weeks.
How does the smile design science work?
Your treatment will be designed to achieve optimal symmetry and perfect proportions. This means that your smile will not only be straight but proportionate to your facial structure.
When, during the day, should I switch to my next set of aligners?
It is recommended to switch to your next step of aligners at night before bed.


How much does it cost?
The impression kit is 70$ and the cost of total treatment is 2180$ for a limited time. If we determine that your case is minor, we will offer you a discount of up to 1000$.
Do I have to pay it all at once?
No. You can pay it all at once or finance it with Paybright™.
Do you offer financing?
Yes. Financing is available with PayBright™.
What is Paybright™?
Paybright™ is a Canadian online financing platform that allows you to break down the cost of a purchase into monthly installments.
What methods of payment are accepted?
Visa, Mastercard
Do you offer student discounts?
Yes, please email us to find out how.
How do I use discount codes?
On the checkout page you can enter a discount code.
Can I claim my alignment treatment to insurance?
You may be able to use your Health Spending Account or Flex Spending Account funds on Sequence32 Aligners! In addition to the thousands you’ll save with Sequence32, your HSA or FSA funds can help lower that price further.
Is there a money back guarantee?
If we determine that you are not a candidate, we will refund you your impression kit. Once your clear aligners are purchased, production is started immediately, and a refund is no longer available, however in special cases a refund will be offered on a case-by-case basis.
What is the treatment guarantee?
If your teeth move out of alignment after your treatment is completed and you have followed the treatment recommendations, we will help you regain your smile free of charge.


What’s the minimal age for Sequence32 alignment treatment?
The minimal age is 18 years old. We require that you are a consenting adult before making the wonderful decision to align your teeth.
Can I purchase an impression kit as a present for family or friends?
Yes absolutely! You can purchase an impression kit for anyone that you wish to as long as they are 18 years of age. You just have to create an account for them with their email and have them fill out their medical questionnaire once the kit is purchased.
What do I do if I think my teeth need more movement at the end of my treatment?
If you have worn your last aligner for 2 weeks and you still feel that your teeth would need additional movement, please contact us and your assigned dentist will re-evaluate your case. If it is determined that you have worn all your aligners as prescribed, but your results are incomplete, you may be eligible for extra aligners to complete your treatment.
How do I change my email on file?
Simply contact us and we will be able to change your email on file.

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